Terms & Conditions
The present General Sales Conditions regulate the purchase of goods and services, made available through the internet by the website www.cantoneti.com under the distance selling regulations.
Local taxes and import duties may be required upon delivery! Our products ship from Ukraine.
Please check that all details and shipping/invoicing addresses are correct before submitting the order. In case there are errors please let us know as soon as possible at [email protected]
SHIPPING AND DELIVERY
The fulfillment of an order depends on the availability of the products ordered. In case the payment is made through PayPal the order will be dispatched as soon as the amount will be credited.
Delivery times depend exclusively on the kind of shipment selected by the customer, on the transit times provided by the shippers and on eventual clearance delays.
YOUR RIGHT TO RETURN AN ORDER
Cantoneti guarantees a full refund with the exception of import duties and local taxes.
You can return a product to Cantoneti within 14 days of receiving your order. The refund will be issued within 10 days upon receiving the returned product. Customer is reponsible for shipping costs to our warehouse.
You cannot return:
- personalized products;
- products purchased for professional and/or commercial use;
- Used or incomplete products will not be refunded.
Customers should give written notice of their wish to cancel the purchase via email at [email protected]
Cantoneti reserves the right to refuse returns that are unauthorized and to return them to sender.
If an unauthorized return is accepted, an administrative/re-stocking fee will be charged or the refund will be issued in the form of store credit.
The return shall be paid by the customer who is fully responsible. For this reason, Cantoneti suggests using a tracked shipping system.
WARRANTY AND CONFORMITY
If the parcel is damaged upon delivery the customer should contact Cantoneti within 48 hours of the delivery.
In case there are any problems the customer should contact Cantoneti and provide pictures of the problem to: [email protected]
This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline.